UPDATED COVID 19 RETURN POLICY
**ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELLED AFTER CHECKOUT**
Returned items must be unworn and unwashed.
Items that appear worn, or that have stains, odors, pet hair, excessive wrinkling, etc. will not be accepted.
Items must be in resalable condition with tags attached. Please carefully fold your merchandise before packaging it for return or exchange. Excessively wrinkled clothing, clothing with stains or pet hair will not be accepted for return.
If an item is not accepted for return it can be returned to you at your own expense, or your unsalable items will be donated to a non-profit organization.
Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. You must contact us to receive return authorization before returning your order. Items returned without authorization will not be eligible for store credit.
Note: If items are returned after 14 days, return shipping will be paid by the customer within three business days and item will be sent back to you, or the item(s) will be donated to a non-profit organization.
Accessories and Sale items are FINAL and cannot be returned for store credit.
A store credit code will be emailed to the email address on file within 7-12 business days after we receive the returned item
Please include the packing slip when returning an item. Ship returns within 14 days to:
12202 North May Avenue
The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.
The Pearl Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages.
The Pearl Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package. Please allow 3-4 business days for our warehouse to receive the return, and 7-12 business days for our return department to process the store credit.
Due to our limited quantities and high demand for our products, we are unable to offer exchanges on any items. We recommend purchasing a new item and then shipping back the returned product. Returned items will be processed for STORE CREDIT ONLY.
If you have received an item with a defect, please contact our store within 3 days to inform us of the issue. Submit pictures of any defect and the item as a whole. Defective merchandise may be fully refunded at the descretion of The Pearl Boutique. Instructions for returning defective merchandise will be sent upon contacting us.
Note: All items are inspected before leaving our store or warehouse. We are not responsible for damages to clothing as a result of improper care or handling, or incorrect sizing.